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The below list is a summary of the services offered. These are available to both Home and Small Business customers.
¥ Computer and Laptop Performance Tune-ups
¥ Wireless Network Set-ups
¥ Computer Build and Installation Packages
¥ Installation of Hardware and Software including upgrades
¥ Backups
¥ Network and Internet Security
¥ Support for both Microsoft Windows and Apple Mac
¥ Basic computer training, tailored to suit your needs.
¥ Basic Web design packages
The following list is a summary of the services offered to Medium and Large Business customers.
¥ Helpdesk, Desktop Support and 3rd Level Server and Network Administration
¥ Server and Services troubleshooting
¥ Periodic Server maintenance and event log checking plus analysis using MS System Internals Suite etc
¥ Network troubleshooting and configuration including desktop client pc's
¥ Installation of Hardware and Software including upgrades and updates
¥ Desktop SOE build, testing and rollouts using imaging tools such as Ghost and technologies like PXE boot
¥ I have extensive experience with all of the following:
- Microsoft Operating Systems - DOS, 3.1x, 9x, NT, 2000, 2003, 2008 R2 & Core, 2012, XP, Vista, Win7, Win8
- Apple MAC OSX & IOS; LINUX (Debian Fedora Ubuntu FreeBSD FreeNAS); plus UNIX
- Microsoft Active Directory (AD), Apple Open Directory (OD), OD-to-AD integration and implementation
- Access Control - ACLs , Share permissions, NTFS permissions, analysis via Powershell & WMI
- Communication - MS Exchange 2003/2008
- Environment - AD U&C/S&S/D&T, DHCP, DNS, NetBIOS & WINS, DFS, Group Policy, RSoP, Registry editing, Services, SNMP, WMI
- Firewall - Windows Advanced Firewall, McAfee Host-Intrusion-Protection (HIP), Untangle Debian Appliance
- Networking - ADSL, ISDN, Cable, CITRIX, Wireless APs, VL-Subnets, LAN/WAN/WLAN & VLAN, SMB, CIFS, NFS, TCP/IP, VoIP, routing, switching, PAT/NAT, port security, port forwarding, PKI Certificates, SSL, IPSec
- Programming - C, C#, C++, Java, HTML, .NET
- Scripting – PowerShell .NET, BATCH, JavaScript, PERL, (VB), SQL queries
- Server - planning, builds, configuration, deployments, clustering, patching (manual/WSUS/SCCM), troubleshooting
- Virtualization - MS Hyper-V, MS Systems Center Virtual Machine Manager (SCVMM), MAP (MS Assessment & Planning Toolkit), VMWare vCenter vSphere Workstation and Player, ESX v3.0 & ESXi Server v3.5 v4.0 v4.1 v5.1
- APC Smart-UPS management, APC InfraStruXure ISX Manager, Liebert UPS, UPS SNMP monitoring
- Server hardware - DELL PowerEdge DRAC/PERC/OpenManage, HP ProLiant
iLO/ACU/OpenView
- HP BladeSystem enclosures - c3000 and c7000
- Blade Servers - HP BL460c / BL460c G6/G7 / BL465c G6/G7 / BL620c G7 / BL680c G7
- Rack Mounted Servers - HP ProLiant G1 - G8 - DL320, DL360, DL380, DL385, DL580, DL760 ; Dell PowerEdge 2850, 2950, R610, R710, R910
- CISCO 2600 router, 2950 switch, SOHO Router/Switch & VPN administration and configuration
- Tape Libraries - Dell TL4000 , HP StorageWorks MSL5000 & MSL6030, IBM TS3200
- SAN and NAS administration and management – EMC DataDomain SAN, HP MSA, Thecus & Pegasus NAS
- HP Next Generation Data Centers - Eastern Creek, Burwood, Newington, Global Switch Ultimo (GSU)
- Data Center “secure-C” and “D” class rack cabinets racking, un-racking and installation to strict guidelines
- All Microsoft Office Suite and Adobe products
- Altiris Management Solution v6.9 (Deployment and Notification Servers)
- BES Blackberry Server Management
- CRM Installation and Back-end Administration
- ISA 2006, TMG Threat Management Gateway 2010 including reverse proxy
and NIS
- Lotus Notes and Domino Server 6/6.5 Certified Administration
- McAfee ePO v3.6 & v4.5 Management Console, Anti Virus & HIP client Certified Administration
- Microsoft Data Protection Manager 2007, Symantec/Veritas Backup Exec Management, TSM
- Microsoft Internet Information Services (IIS) v5.0 v6.0 v7.5 Administration and server performance tuning
- Microsoft MSSQL & MySQL RDBMS’s
- Microsoft Network Load Balancing (NLB) config, troubleshooting & benchmarking
- Microsoft SCCM package and patches management, SCOM sql-query-based reporting
- Microsoft System Internals Suite Systems Administrator Tools
- SAP (including setting Security for specific components users and groups)
- TreeSize Professional (analysing and troubleshooting file systems, performing de-duplication etc)
- What’s Up Gold! Monitoring, Configuration and Administration
- Windows Sharepoint Services WSS v2.0 & v3.0 Administration
If you are unsure whether your problem or request fits into any of the above categories, or simply would like more information please do not hesitate to call! I am always ready to offer advice and step you in the right direction, even if that means a call-out is not required after-all!
Please check out the Pricing page for a list of the standard call-out rates and other pricing. As all cases are different I am very flexible so you can be sure you will always get the best deal!
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